APC 1Yr Advantage Ultra Service Plan for InfraStruXure InRow RC Chilled Water

Labor and Travel Expenses Included:

• Travel and labor expenses are included in most service contracts
• Please see the statement of work for the service specifics

Corrective Maintenance:

• As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process

Logistics Coordination:

• APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish

On site Troubleshooting

• While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken

Functional Verification:

• During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start

Comprehensive Escalation and Corrective Actions Process:

• In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices

Proactive Monitoring:

• By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur

Free Firmware Upgrades:

• Part of maintaining your system is ensuring the unit is operating with the most recent firmware version
• At APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgrades

Parts Included:

• Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics