HPE Pointnext Tech Care Essential Extended Service 5 Year Service H42PQE
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HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product. |
| Service Main Type: | Maintenance |
| Service Characteristic: | Parts & Labor |
| Service Description: | 24x7x4 Hour |
| Provided Support: | Knowledge Base Access |
| Provided Support: | New Releases Update |
| Provided Support: | Parts Replacement |
| Provided Support: | Phone Support |
| Provided Support: | Remote Diagnosis |
| Provided Support: | Repair |
| Provided Support: | Visual Remote Guidance |
| Provided Support: | Web Support |
| Service Response Time: | 4 Hour - Parts and Labor |
| Service Location: | On-site |
| Service Duration: | 5 Year |
| Product Supported: | HPE P65393-291, P65393-421, P65393-AA1, P65393-B21, P65394-291, P65394-421, P65394-AA1, P65394-B21, P65395-291, P65395-421, P65395-B21, P65396-291, P65396-421, P65396-B21 |
- This item cannot be shipped to PO Boxes.
- This item can be shipped only within the U.S.
Special Order Item
This item ships directly from the manufacturer and is not stocked in our warehouse. If stock is available at the manufacturer, the item will ship directly to you, usually within 7 - 15 business days.
Once the order has been sent to the manufacturer it can no longer be canceled.
If payment is made via credit card it will be charged before the order is sent to the manufacturer.
You must contact the manufacturer directly regarding returns and defective items.
We will contact you by email if the item is sold out or backordered (and we were unable to update the site before you placed the order) or if the item will be delayed longer than expected.
We have no control over the speed of the manufacturer's order processing, or whether they will honor your request to ship the item by any particular method.
- Mfr's Part #: H42PQE
